Return or Exchange

Free Returns

You may return any flag, part or accessory purchased from our store with the exception of custom products and commercial grade flag poles.

Your item(s) can be returned for a refund if in new and unused condition with the original packaging within 60 days from the original order date. We will e-mail you a prepaid return label to ship the item back at no cost to you. If after inspection of the returned goods they are deemed new and unused we will refund your original purchase price less the original shipping charge.

To help us process your return in a timely fashion, please include the packing slip or copy of invoice. If you do not have either, please include a note with your return stating the following:

  • Order number
  • Name
  • Address
  • Telephone number
  • Please allow 7 to 10 business days for your return to be processed.

Please call us at 207-714-0225, or e-mail us at philip@grandnewflag.com to start the return process.

Or you can use the Self Serve Portal by clicking HERE.

Exchange Policy

You may exchange any flag, part or accessory purchased from our store with the exception of custom products and commercial grade flag poles.

Your item(s) can be exchanged if in new and unused condition with the original packaging within 60 days from the original order date. We will e-mail you a prepaid return label to ship the item back at no cost to you. If after inspection of the returned goods they are deemed new and unused we will process the exchange. Any difference in price will be either refunded or charged depending on the price of the item you are exchanging for.

To help us process your exchange in a timely fashion, please include the packing slip or copy of invoice also noting the item you would like in exchange. If you do not have either, please include a note with your exchange stating the following:

  • Order number
  • Name
  • Address
  • Telephone number
  • Please list the item you would like in exchange
  • Please allow 7 to 10 business days for your exchange to be processed.

Please call us at 207-714-0225 or e-mail us at philip@grandnewflag.com to start the exchange process.

Or you can use the Self Serve Portal by clicking HERE.

Thank You.